If you are experiencing issues with any of our pumps, please visit this troubleshooting page prior to contacting us:

Hydromax Direct
1124 Plantation Court Unit B
Las Vegas Nevada 89117
HydromaxDirect (at)

We provide full customer support available via email 24 hours per day (we usually respond within 12 hours) , 7 days per week.

All of our products are shipped Brand New, in Discrete packaging from "Online Orders" as the sending party. With NO indication of the package contents. NO PACKING SLIP on the outside of the box.